We hope our product meets your expectation, however in case of exception of our products not as per the represented facts and details on our portal, we have a policy of refund or exchange but this is only when you return it to us in saleable condition within 7 days of the date shown on your despatch note.
For hygiene reasons, lingerie and undergarments are not accepted once opened and tried.
However we would not be able to accept any return/exchange on merchandise sold under the clearance sale TAB
Please do help us by making sure that the return products are unused and are in the same condition you received them; in their original packaging.
To initiate return, just follow these easy steps:
Pack the merchandise in the same box and paste the pre-printed sticker on it.
Step - 2
Returns are only available within a period of 7 days after you receive the product.
You need to send back the product to Us at the below mentioned address :
Rgl Fashion Pvt. Ltd.
D3, Basement, Gurgaon Technology Park
Sector -33 , Info city - 2,
Haryana – 122001
Once we receive the product and verify its condition, we'll arrange Exchange or Refund as requested.
It will take 15 working days to process your refund via online transfer to your account.
Prepaid Order: All refunds for prepaid orders are processed via payment reversal and the amount is credited in the same account from which the payment was made.
COD: All refunds will be processed via online transfer to the account number that you have provided to us at the time of return request. The account should be in the name of the customer who ordered the product.
Please note that depending on your card / bank, it may take additional 2-10 business days after your credit is applied for it to post to your account.Shipping charges would not be included in refund value of the order as these are Non-refundable charges.